Privacy Policy

Last updated:  18 August 2026

At READ (read.com.my), your privacy matters to us. This Privacy Policy explains what information we may collect when you visit or interact with our website, how we use that information, how we protect it, and the choices and rights available to you.

By using read.com.my, you acknowledge the practices described in this Privacy Policy.

A man wearing headphone sitting on the library's floor to read

1. Who We Are

READ (read.com.my) is an English-learning website that provides accessible articles, explanations, examples, and educational resources covering topics such as English grammar, vocabulary, spelling, pronunciation, Business English, and Manglish.

Our website address is:

https://www.read.com.my/

For privacy-related questions, requests, or concerns, please contact us through our Contact Us page.

2. Information We Collect

We collect information only when it is reasonably necessary to operate, maintain, improve, and communicate about our website.

Information You Provide to Us

You may voluntarily provide personal information when you use features such as our contact form or “Ask a Question” form.

Depending on the information you choose to provide, this may include:

  • Your name
  • Your email address
  • The content of your message or question
  • Any other information you voluntarily include in your submission

Please do not submit sensitive personal information or information belonging to another person unless it is necessary and you are authorised to provide it.

Information Collected Automatically

When you visit read.com.my, certain technical and usage information may be collected automatically by our website, hosting provider, security tools, analytics services, or other technical services we use.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website or page
  • Date and time of your visit
  • General information about how you interact with the website

This information helps us operate the website, understand how visitors use it, identify technical problems, maintain security, and improve our content and user experience.

An IP address and other technical information may constitute personal data depending on the applicable circumstances. We therefore handle such information responsibly and in accordance with applicable data protection requirements.

3. How We Use Information

We may use information collected from or provided by visitors for purposes including:

  • Responding to questions, enquiries, and messages
  • Providing information or assistance requested by you
  • Operating and maintaining read.com.my
  • Improving our articles, educational resources, and website functionality
  • Understanding website usage and visitor engagement
  • Detecting, preventing, and addressing security issues, abuse, fraud, or technical problems
  • Complying with applicable legal and regulatory obligations
  • Protecting the rights, property, and safety of our website and users

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Contact Forms and Questions

If you contact us through our website, we may receive the personal information that you choose to submit, such as your name, email address, and message.

We use this information primarily to:

  • Understand and respond to your enquiry or question
  • Provide the assistance or information you requested
  • Communicate with you when a response is necessary
  • Keep appropriate records of enquiries where reasonably necessary

We do not sell your contact-form submissions to third parties.

Please remember that information submitted through an online form is transmitted over the internet. While we take reasonable steps to protect information in our possession, no method of transmission or electronic storage can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

read.com.my may use cookies and similar technologies to support the operation, security, functionality, and performance of the website.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the services and features currently used on our website, cookies may be used for purposes such as:

  • Remembering website preferences
  • Supporting website functionality
  • Understanding website traffic and usage
  • Measuring the performance of our content
  • Improving the website and user experience
  • Maintaining website security

Some cookies may be placed by third-party services that provide functionality, analytics, embedded content, or other services for our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.

6. Analytics and Usage Information

We may use analytics or similar technologies to understand how visitors use read.com.my and to improve the website.

Depending on the analytics tools in use, information may include pages viewed, approximate location, device or browser information, referral sources, and interactions with the website.

Analytics providers may process information according to their own privacy policies and terms.

We aim to use analytics information for legitimate website and content-improvement purposes and do not intentionally use analytics to identify individual visitors by name.

7. Embedded Content and Third-Party Services

Some pages on read.com.my may contain content or functionality provided by third parties, such as videos, images, social media content, external links, or other embedded resources.

When you interact with embedded or third-party content, the third party may collect information about your device or interaction and may use cookies or other tracking technologies.

Examples may include:

  • Video platforms
  • Social media platforms
  • Analytics providers
  • Website security or hosting providers
  • Other external services used to operate or improve the website

These third parties operate under their own privacy policies. We recommend reviewing the privacy policy of any third-party service before interacting with its content or providing it with personal information.

8. How We Share Information

We do not sell, rent, or trade your personal information.

We may disclose information where reasonably necessary to:

  • Service providers who help us operate, maintain, secure, or improve the website
  • Website hosting, security, analytics, or technical service providers
  • Professional advisers where reasonably necessary
  • Law enforcement, regulators, government authorities, or other parties where disclosure is required or permitted by law
  • Protect our legal rights, users, website, or property

Where third parties process personal information on our behalf, we take reasonable steps to use appropriate providers and to protect the information in accordance with applicable requirements.

9. International Transfers

Some service providers we use may process or store information outside Malaysia.

Where personal information is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable data protection requirements.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the requested service, to maintain appropriate records, to resolve disputes, or to comply with legal and regulatory obligations.

The actual retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal or operational requirements.

11. Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

These measures may include appropriate access controls, website security measures, secure hosting practices, and other safeguards appropriate to the nature of the information.

However, no website, online service, or method of electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted to or stored by the website.

12. Your Personal Data Rights

Subject to applicable law and any relevant conditions or exceptions, you may have rights relating to personal information we hold about you.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where applicable
  • Ask questions about how your personal information is collected or used
  • Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions

To make a privacy-related request, please contact us through our Contact Us page.

We may need to verify your identity before processing certain requests in order to protect personal information from unauthorised access.

13. Accuracy of Your Information

If you provide personal information to us, please make sure that the information is accurate and up to date.

If you believe information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.

14. Children’s Privacy

read.com.my provides general English-learning and educational content.

Our website is not intended to knowingly collect personal information from children for purposes unrelated to providing the website’s content and services.

If you believe that a child has provided personal information to us unnecessarily, please contact us through our Contact Us page so that we can review the situation and take appropriate action where required.

15. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of external websites.

When you leave read.com.my, we recommend reviewing the privacy policy of the website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle information.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact us through:

Contact Us

You may also use our website’s Ask a Question feature where appropriate.

We will review privacy-related requests and respond within a reasonable period, subject to the nature of the request and any requirements under applicable law.

18. Applicable Privacy Law

This Privacy Policy is intended to explain our privacy practices in a clear and accessible way and should be read together with applicable Malaysian data protection laws and regulations.

Where applicable, the processing of personal data is subject to the Personal Data Protection Act 2010 (Act 709) and relevant amendments, regulations, standards, and guidance issued by the Personal Data Protection Commissioner.

This Privacy Policy does not limit any rights that cannot lawfully be excluded under applicable law.